Privacy Policy

Last updated: 11 June 2026  ·  Version 1.0

1. Data Controller

This website is operated by:

CompanyProtoForm Tech
AddressBoschstraat 43, 4811 GC Breda, The Netherlands
KVK99944561
BTW / VATNL005419912B31

For all privacy-related questions or requests, contact us at the email address above.

2. What Data We Collect and Why

We collect personal data only when you actively provide it to us. The table below describes the data we collect, the legal basis, and the purpose.

DataPurposeLegal Basis (AVG/GDPR)
Name, company name, email address Processing your quote request and communicating about your order Art. 6(1)(b) — performance of a (pre-)contract
Project description, technical requirements Assessing and quoting your manufacturing request Art. 6(1)(b) — performance of a (pre-)contract
Uploaded design files (STL, STEP, DWG, 3MF, etc.) Design review, printability check and production Art. 6(1)(b) — performance of a (pre-)contract
Invoicing data (name, company, address, VAT number) Issuing and retaining invoices as required by Dutch tax law Art. 6(1)(c) — legal obligation (Dutch Belastingdienst — 7-year retention)
IP address, browser type, pages visited (via cookies) Website functionality and anonymous usage statistics Art. 6(1)(a) — consent (via cookie banner) or Art. 6(1)(f) — legitimate interest (functional only)

We do not collect data for marketing profiling, we do not run advertising campaigns, and we do not sell or rent your data to third parties.

3. Cookies

Our website uses cookies. You can manage your cookie preferences at any time via the consent banner at the bottom of the page. We use the following categories:

  • Functional (strictly necessary): Required for the website and contact form to operate correctly. No consent needed.
  • Preferences: Remember your settings (e.g. consent choices). Requires consent.
  • Statistics: Anonymous aggregated data on how visitors use the site (no personal identification). Requires consent.
  • Marketing: Not used by ProtoForm Tech. If enabled by a third-party plugin, it requires explicit consent.

You can withdraw consent at any time by clicking "Cookie preferences" in the footer and selecting "Deny".

4. Data Retention

Data CategoryRetention PeriodReason
Quote requests that did not result in an order 12 months Follow-up and legitimate business interest
Order data, correspondence, design files 2 years after order completion Warranty, complaints and repeat orders
Invoice and financial records 7 years Dutch Belastingdienst legal obligation (Wet op de omzetbelasting)
Cookie and analytics data Up to 13 months Standard statistics window; no personal identifiers retained

5. Data Sharing and Processors

We share your data only where strictly necessary for delivering our service:

  • Web hosting provider (Namecheap / LiteSpeed): Your data is stored on servers operated by our hosting provider. Processing is subject to their DPA.
  • WPForms (Awesome Motive): Our contact and quote form is powered by WPForms. Submitted data is stored in our WordPress database on our own server — it is not transmitted to WPForms servers.
  • Courier services (DHL, DPD, GLS): Delivery address and contact name shared solely for shipping purposes when an order is placed.
  • Dutch Belastingdienst: Invoice data retained and provided if legally required.

We do not transfer personal data outside the European Economic Area (EEA). All processors are bound by GDPR-equivalent data protection agreements.

6. Your Rights under the GDPR / AVG

As a data subject, you have the following rights. You can exercise any of these by contacting us at info@protoformtech.com. We will respond within 30 days.

RightWhat it means
Right of access (Art. 15) Request a copy of the personal data we hold about you
Right to rectification (Art. 16) Request correction of inaccurate or incomplete data
Right to erasure (Art. 17) Request deletion of your data, subject to legal retention obligations
Right to restriction (Art. 18) Request that we limit processing of your data in certain circumstances
Right to data portability (Art. 20) Receive your data in a structured, machine-readable format
Right to object (Art. 21) Object to processing based on legitimate interest
Right to withdraw consent (Art. 7(3)) Withdraw consent for cookie-based processing at any time via the cookie banner

7. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals (Art. 22 GDPR).

8. Security

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. These include encrypted data transmission (HTTPS/TLS), access controls on hosting environments, and regular security reviews. Design files submitted via the quote form are stored only on our server and are not shared beyond what is described in Section 5.

9. Supervisory Authority

If you believe we are not handling your personal data correctly, you have the right to lodge a complaint with the Dutch supervisory authority:

AuthorityAutoriteit Persoonsgegevens (AP)
Phone+31 (0)70 888 85 00

We encourage you to contact us first at info@protoformtech.com so we can resolve your concern directly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or applicable law. The "Last updated" date at the top of this page indicates when the policy was last revised. Continued use of the website after a revision constitutes acceptance of the updated policy.